Return Policy -- We sell and repair central vacuums and vacuum cleaners

Important Note:  

If any product is found to be defective within 30 days of the purchase date, please contact us at 1-561-7359-988. These items are treated as products covered under the manufacturer's warranty. Customer must arrange return shipping and handling charges to and from our store unless authorization by manufacturer is received.    

Missing Items   

Customers need to verify the receipt of all items at the time their order is received. Any missing items must be reported to Florida Vacuum Center within 15 days of receipt. This does not include any backordered items and only applies to orders that have been completely filled. Any merchandise that was damaged during shipping must be reported directly to 1-561-7359-988 upon receipt.    

Cancellations   

If you place an order, it is your responsibility to contact us immediately if you wish to cancel. Call us at 1-561-7359-988. All orders are processed as quickly as possible during business hours and once shipped; it cannot be canceled, rerouted nor stopped.    

Once an order has been shipped, it cannot be changed. We will work with your to make sure you get everything you need as quickly as we possibly can. You must refuse the package at your front door in order to receive an exchange or refund. If you don't, you're responsible for the return postage and are required to contact our store for an RMA number.    

We will charge a $20 restocking fees for all cancellations, plus another $15 for door refusal, or inability to accept/ sign for the delivery.  

Warranties   

We offer standard manufacturer warranties on all of our machines. If you cannot find a local authorized dealer of that particular type of vacuum cleaner to repair your machine, you may send it back to Florida Vacuum Centers and we will repair it. We don't guarantee any damage caused by wrong use of the product. The shipment must be paid by the customer. Keep all receipts for warranty purposes.   

If you have returned items that have been deemed as not repairable, you may ask for them to be returned to you at your own expense.   

We offer free technical support for our products via phone and email. We're not responsible for any labor costs incurred by you during installation or troubleshooting. We are more than willing to help our customers or your installer. However, we are not liable for any reimbursement for labor costs.   

We honor all warranties provided by the manufacturer. If there is a defect in your product, we will repair or replace it. However, we cannot pay for any in home repairs to your product or your products.  

Shipments Orders  usually ship within 24-72 hours after the order has been placed. Backordered items will be shipped immediately once in stock. Orders placed on a weekend will be processed on the next business day.    

At Florida Vacuum Center, we work diligently to get your order processed quickly. Orders will be shipped by either UPS Ground or USPS Priority Mail at our discretion within the contiguous U.S. unless stated otherwise. Orders being shipped to locations outside of the contiguous 48 states will require an additional shipping fee. Once the order has been placed and we can get you a quote for shipping to e.g. Alaska or Hawaii, a member of our staff shall contact you with the additional shipping rate .    

Smaller packaged orders under three pounds will typically be shipped via USPS. If you need expedited shipping please call our customer service team at 561-735-9988 for shipping costs. UPS will not deliver packages to post office boxes, APO's, and FPO's. If you cannot get USPS to deliver at your residence, please let us know in the comment section of the checkout page. We will be happy to assist you.  

Sales Tax   

Florida residents will be charged Florida State Sales Tax.